Q&A Session 1 [Closing Team]

Q&A Session 1

Key Points

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Other Materials

2026 Recordings

Mastering Follow-Up

How Vero Aranda runs every lead through Follow Up Boss, Real Geeks, and Flex without losing any of them. A practical walkthrough of the daily system she uses for Aimee and Gabe’s pipeline, with the templates, tags, and shortcuts that keep the database clean.

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Quick Guides

BW Chat Guide (Formilla)

📘 BW Chat Guide (Formilla) Purpose This guide explains how to use Formilla Chat while on floor duty so we can respond to website visitors

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Quick Guides

Create a File Request Link

1. Navigate to https://cloudboardwalk.com/ and login 2. Use File Station 3. Click “Boardwalk Cloud” 4. Navigate to the listing / deal folder 5. Right click

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Quick Guides

FUB Dupe Check

Learn how to properly search for existing leads and avoid duplicate entries in the system. This guide walks you through checking by name or email, recognizing system warnings, and following the correct steps when adding a new contact

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Quick Guides

File Server 101

Learn how to access, share, and request files using our Synology-powered File Server. This step-by-step guide includes screenshots for logging in, sharing public links, requesting uploads from clients, and accessing files from your phone.

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SOPs

Lead Handling & Duplication Protocol

To ensure consistency, accountability, and clarity when handling duplicate leads (“dupes”) across all platforms, ensuring the original agent retains the lead and preventing duplicate outreach.

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